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Online support: finding your way

5-minute read.

Quick Summary

  • Everyone’s skills and experiences with computers and other digital tools are different. There’s no ‘bad’ or ‘good’ level of knowledge.
  • Being comfortable with digital tools like websites can help you when using ConnectWell.
  • This article gives you an overview of the kinds of digital skills that will help you to use ConnectWell, as well as information on how you can get further support.

What kind of digital skills do I need to use ConnectWell?

You will need to know how to:

  • Navigate through a website. This includes things like clicking on buttons and words to go to different pages.
  • Watch or listen to online videos. This involves knowing how to use the video player controls, so you can play, pause, and change the volume to suit you.
  • Navigate through our online support tools (found on the My Support page) and your check-in surveys (found on the My Progress page). These may look a bit like a paper survey that you’ve done in the past. You will need to know how to select different options, write text into special areas called ‘text boxes’, and submit your responses.
  • Use an online chat messaging tool. This involves typing messages into the tool and sending them to our ConnectWell team, then reading any responses they may send back to you.
  • Log in to your email account and: read new messages, so you can get updates from us; do things like change your password (if you need to); and get the security code that will be sent to you each time you log in to ConnectWell.
  • Log in (using your ConnectWell username and password), and log out of ConnectWell.
  • Understand how hyperlinks work, so you can find helpful information from other websites.

Where can I get information to help me with this?

Can someone help me get started with ConnectWell?

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